Terms and Conditions.
Repair Terms and conditions
Definitions
“PPP Repairs”: The camera repair company. “The Customer”: The person, firm or company for whom repairs are undertaken. “The Goods”: The goods presented for repair
Work To Be Done
1.1 PPP Repairs shall have the sole discretion to decide the nature, extent and method of repairs and the type of replacement parts to be used. No liability is accepted for replacement parts as set out in these conditions.
2.Delivery Dates
2.1 All dates given by PPP Repairs for completion of repairs are estimated only and PPP Repairs shall not be liable for any loss/compensation resulting from failure to meet such dates. Failure to meet such dates shall not entitle the Customer to cancel the order.
3.Estimates
3.1 Where an estimate for the price of repairs is given by PPP Repairs it shall not be obliged to commence work until an acceptance and payment is received from the Customer. PPP Repairs may at any stage submit a further or revised estimate.
3.2 When PPP Repairs supply a revised estimate and this is not accepted by the Customer, PPP Repairs reserve the right to make a charge for handling and examination, usually £10. No liability can be accepted by PPP Repairs for the re-assembly of equipment dismantled for the purpose of examination.
3.3 PPP Repairs shall provide a full refund on repairs in the unlikely event that repairs are unable to be completed only when it does not conflict with section 3.2. This does not include failure to meet a deadline.
3.4 If goods are returned at a later date to PPP Repairs for repair PPP Repairs shall be under no obligation to complete repairs for the cost previously estimated or to refund charges made for the estimate declined or not accepted.
3.5 If an estimate is not accepted within 90 days from the date of estimate, PPP repairs shall be entitled to dispose of the goods or charge a storage fee of £30+VAT.
3.6 Once work has been proceeded by the Customer they are agreeing to the Terms and Conditions. If work has been proceeded and subsequently cancelled this will be subject to a penalty fee to be determined by the technician. This is not the case for the majority of requoted work or when there are exceptional circumstances. The decision to charge is made by the PPP Repairs technician and is non negotiable.
3.7 PPP Repairs provide written estimates for £0 per item. Estimates are subject to revision in the event that further damage is revealed in the process of a repair.
3.8 PPP Repairs may record text messages and emails for proof of business transactions.
4.Payment and Despatch of Goods
4.1 Payment in full is required only once the repair has been completed or before any parts to be ordered.
4.2 Unless PPP Repairs has agreed to open a credit account for the Customer no Goods will be dispatched except on receipt of payment.
4.4 If the Customer shall fail to pay all sums due for repair of the Goods within 3 months of the date of completion PPP Repairs may forthwith sell any or all Goods at such a price as in its discretion sees fit and may retain from the proceeds of such sale any amount sufficient to defray costs of repairs and expenses incurred in attempting to trace the Customer. No interest shall be payable on any balance retained by PPP Repairs.
4.5 PPP Repairs shall charge a storage fee for uncollected paid goods after 90 days of the repair completion. This charge is £5 per subsequent week payable in full upon collection. No goods will be released without the appropriate charges paid to PPP Repairs.
5. Company’s Liability
5.1 PPP Repairs shall be responsible for Goods from the Customer until the Goods are delivered back to the Customer. All Goods delivered by PPP Repairs shall be insured at the current secondhand value.
5.2 PPP Repairs shall not be responsible in respect of any consequential loss or damage whatsoever claimed by reason of repairs carried out, nor any damage, injury or loss aring from the use of the Goods. No claims whatsoever will be entertained for loss or damage to photographic or video materials, tubes, batteries or lamps nor will PPP Repairs be responsible for parts or assemblies requiring replacement being sent to suppliers by way of sample or replacement.
5.3 PPP Repairs shall not be responsible for any accessories left by the Customer accompanying the Goods. Any accessories are left at the Customers risk i.e film, tape, filter, cap, strap, card, batteries, charger.
6. Customer’s Liability
6.1 The Customer warrants that the Goods are not dangerous or potentially dangerous and shall indemnify PPP Repairs against any loss or damage caused by the breach here of.
6.2 If the Customer is not the owner of the Goods the Customer shall at all times be deemed to be acting as the agent of the owner and not the agent of PPP Repairs.
7. Guarantee
7.1 Goods are accepted by the Customer on the condition that their value does not exceed the current secondhand value of such equipment.
7.2 PPP Repairs guarantees repairs against defects in workmanship, or defects in parts or replacements supplied for the following periods: If the equipment is repaired/serviced in accordance with our estimate the whole item is guaranteed for 3 months. If a partial repair is carried out the part repaired only is guaranteed. Guarantees are only valid with the original invoice of the specific repair/purchase.
7.3 The guarantee period starts from the date the Customer collects.
The Guarantee Shall Extend to
7.2a Any removable module or sub assembly fitted to the equipment – for example removable lenses, meters, film backs or cartridges if such items have been repaired.
The Guarantee Shall not Extend to
7.2b No proof of receipt. Without the original invoice given at the time of collection, PPP Repairs will not honour a guarantee either for a purchase or repair.
7.2c A late collection of goods. It is the responsibility of the Customer to collect equipment as soon as the repair is completed to benefit fully from the guarantee period. Non collection will not extend the guarantee period.
7.2d Damage or deterioration caused through transportation or negligence of any party other than PPP Repairs, misuse accident, or any attempted repair by any party other than PPP Repairs.
7.2e Motors, meters, tubes, valves, transistors, lamps and batteries save where such parts have been fitted by PPP Repairs and replacement is available under guarantee from the suppliers of such items.
7.2f Repairs made without charge whether a guarantee is stated or not.
7.2g Any claim under this guarantee can only be considered if received by PPP Repairs in writing within the stated guarantee period, and the Goods properly packaged together with a list of alleged defects are sent at the Customers expense to PPP Repairs. PPP Repairs decision as to the extent of its obligation thereunder shall be final. IT IS THE RESPONSILBILITY OF THE CUSTOMER TO SEE THAT GOODS ARE TESTED WITHIN THE PERIOD OF THE GUARANTEE. NON USE OF THE EQUIPMENT DOES NOT EXTEND THE PERIOD OF THE GUARANTEE.
7.2h PPP Repairs shall not extend the guarantee on any purchase/repair if a repair is carried out under guarantee.
7.2i PPP Repairs shall on no account be liable for any charges made by another party for repairing the Goods save where such repairs are expressly authorised by PPP Repairs in writing.
7.2j PPP Repairs may at any time fulfil its entire obligations under this guarantee by returning the Goods to the Customer and refunding the repair charge paid.
Process Paid Vouchers
8.1 Multiple boxes crossed deem the PPP Repairs process paid voucher for movie camera film void. The Customer cannot change/transfer/return any voucher. PPP Repairs cannot replace lost vouchers without a further charge of another voucher in full. Any tampered vouchers will be deemed void and a charge will be issued. It is the Customer's responsibility to ensure the information is correctly completed. Only a member of PPP Repairs staff can complete the front form. It is up to the Customer to fill out the back with their details.
8.2 Damaged/torn vouchers may be replaced under the discretion of PPP Repairs. Non use of the voucher does not entitle the Customer to a refund.
8.3 PPP Repairs shall on no account be liable for any postal or other third party company charges, delays or losses to the Customer. It is the responsibility of the Customer to resolve any dispute with the third party company involved.
8.4 PPP Repairs reserve the right to withdraw production of the vouchers at any time. This does not affect the Customer's statutory rights.
9. Equipment Hire
9.1 The full amount of goods is to be paid prior to release of equipment from PPP Repairs as the deposit. Once the equipment has left premises of PPP Repairs the Customer is liable for the equipment hired. Any damage/user error/theft is the responsibility of the Customer and will result in part or full deposit being revoked.
9.2 Hire charges are on a daily rate depending on equipment and are refunded from the deposit taken. Failure to meet the deadlines will result in further charges at the standard rate per day up to a maximum value of the goods.
9.3 PPP Repairs shall not be responsible for any material lost during use of equipment or third party equipment.
10. Discount Vouchers
10.1 Vouchers can only be used at the Hatton Garden branch of PPP Repairs for use against repairs or used equipment (excludes film stock, vouchers, credit notes and miscellaneous accessories) before their expiry date as stated on the voucher. When used against a repair, vouchers shall only be accepted if presented when equipment is booked in. Expired vouchers will not be accepted.
10.2 Damaged/torn vouchers may be replaced under the discretion of PPP Repairs. Non-use of the voucher does not entitle the Customer to an extension or cash value (equiv. 0.0001p).
10.3 PPP Repairs reserve the right to withdraw production of the vouchers at any time. This does not affect the Customer's statutory rights.
11. Variation
11.1 These conditions shall not be varied by the Customer. Any order conditions specified by the Customer contravening any conditions specified by PPP Repairs shall be void.
11.2 PPP Repairs have the right to amend/alter their terms and conditions without prior notification of the Customer.
12. Law
12.1 These conditions and any agreement between the Customer and PPP Repairs shall be governed by English Law.