Returns & Refunds
Last updated: 20 October 2026
At PPP Cameras, we want you to be completely happy with your purchase. If something isn't right, we're here to help.
This policy explains how returns, cancellations and refunds work for purchases made through our online store.
1. Change-of-Mind Returns
If you purchase an item online and change your mind, you can normally cancel your order within 14 days of receiving it, without giving a reason.
Once you've notified us of your decision to cancel, you have a further 14 days to return the item.
To arrange a return, please email info@pppcameras.co.uk with your order number and the item you wish to return.
We recommend returning products in their original packaging, with all included accessories and contents, to help protect them during transit.
You're welcome to inspect an item as you would in a physical shop. However, if an item has been handled beyond what is necessary to establish its nature, characteristics and functioning, we may make a deduction from your refund to reflect any reduction in its value.
Some products are exempt from change-of-mind cancellation rights, as explained below.
2. Refurbished & Pre-Owned Equipment
We take care to accurately describe the condition and functionality of our refurbished cameras, lenses and photographic equipment.
Pre-owned items may show signs of age or previous use, and any significant known faults or cosmetic imperfections will be disclosed in the product description.
Customers purchasing pre-owned equipment online have the same statutory cancellation rights as customers purchasing new goods.
Please take care when inspecting equipment. Damage caused by excessive handling, misuse or alterations after delivery may affect the refund available for a change-of-mind return.
3. Film, Custom Products & Accessories
Photographic Film
Unused, unexposed photographic film can normally be returned within the statutory cancellation period.
Please return film in suitable protective packaging. Film that has been exposed, processed or otherwise handled beyond reasonable inspection may have a reduced refund value, including potentially no remaining value.
Custom & Personalised Products
Products genuinely made to your individual specifications or clearly personalised may be exempt from the standard change-of-mind cancellation right.
This does not automatically apply to standard products simply because they are manufactured, cut or prepared after ordering.
Replacement Parts & Accessories
Standard replacement parts, leatherette products and photographic accessories are generally eligible for change-of-mind returns.
Products damaged through installation, modification or use beyond reasonable inspection may be subject to an appropriate deduction from the refund.
Nothing in this section affects your statutory rights if a product is faulty or not as described.
4. Faulty or Incorrect Items
All products sold by PPP Cameras are covered by applicable UK consumer protection legislation, including the Consumer Rights Act 2015.
If an item arrives faulty, is not as described or does not meet the required standard, please contact us as soon as possible.
Depending on the circumstances, you may be entitled to a refund, repair, replacement or price reduction.
For qualifying faulty goods, consumers normally have a short-term right to reject them within 30 days of delivery.
After this period, additional statutory remedies may still apply.
For refurbished and vintage equipment, the item's age, price, description and disclosed condition are relevant when assessing whether it meets the required standard.
We will arrange an appropriate remedy in accordance with your legal rights. Where an item is being returned because it is faulty or not as described, PPP Cameras will cover reasonable return costs where required by law.
5. Camera Warranty
Cameras sold by PPP Cameras include a three-month commercial warranty, unless otherwise stated.
This warranty covers qualifying faults arising during normal, intended use, subject to the warranty conditions provided with the product.
It does not cover accidental damage, misuse, liquid damage or unauthorised alterations.
Our commercial warranty is provided in addition to your statutory consumer rights.
Your legal rights do not end when the three-month warranty expires.
6. Film Lab Services & Digital Scans
Film developing, scanning and other Film Lab services are covered by our separate Film Lab Terms & Conditions.
Cancellation rights for services depend on whether processing has started or been completed, and on any express request to begin work during the statutory cancellation period.
Where a service has begun following the customer's express request, a proportionate charge may apply if the customer cancels within the cancellation period, where permitted by law.
For digital content supplied electronically, such as downloadable files, cancellation rights may be lost once supply begins, provided the legally required consent, acknowledgement and confirmation conditions have been met.
Nothing in this policy excludes your statutory rights where services have not been carried out with reasonable care and skill or where digital content fails to meet applicable legal requirements.
Please refer to our Film Lab Terms for further details.
7. Return Shipping
For standard change-of-mind returns, customers are responsible for the direct cost of returning their items.
We strongly recommend using a tracked and appropriately insured delivery service, especially when returning valuable photographic equipment.
Please package all items securely to prevent damage during transit.
Where goods are faulty, incorrectly supplied or not as described, PPP Cameras will cover reasonable return costs where required by law.
Please contact us before returning a faulty item so we can advise on the appropriate arrangements.
8. Refunds
Once your return has been received, we will inspect the item and process any refund due under this policy and applicable law.
For valid change-of-mind cancellations, refunds will include the original product price and any refundable standard outbound delivery charge.
Additional charges for premium delivery services are not normally refundable beyond the cost of our least expensive standard delivery option.
Refunds will be made to the original payment method unless otherwise agreed.
For cancellations where goods must be returned, we will issue the refund within 14 days of receiving the returned goods or receiving satisfactory evidence that they have been sent back, whichever is earlier.
Where no goods need to be returned, the applicable 14-day refund period runs from notification of cancellation.
Your bank or payment provider may require additional time to display the refund in your account.
9. How to Arrange a Return
To request a return or report a problem, please email:
Include your order number, the product concerned and a brief explanation of your request.
For faulty or damaged goods, photographs or a description of the issue may help us assess the problem more quickly.
We will provide the appropriate return instructions and address.
Please contact us before posting equipment back so we can ensure your return is directed to the correct location.
10. Your Statutory Rights
This policy does not exclude, restrict or replace your statutory consumer rights.
Your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 remain applicable regardless of any additional commercial warranty or return policy offered by PPP Cameras.
For further information, please see our Store Terms & Conditions or contact us directly.